QQI LEVEL 5

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Programme Aim     

The aim of the programme is to provide the learner with the knowledge and skill  to work in a range of business sectors, or to progress to further or higher education or training. Students will be equipped to work in any organisation which requires general office skills or digital marketing and web site development skills.

In North Connaught College, Tubbercurry, Sligo our students will be facilitated to learn traditional office skills and develop new digital skills, all of which are highly sought after by employers.  Students can enter the workplace directly from the course or can use it to progress to courses at Level 6 or Level 7.

Students will gain vast practical experience in the areas of:

  • eBusiness Studies
  • The Internet
  • Web authoring
  • Bookkeeping
  • Spreadsheets
  • Word processing

Other areas of study include:

  • Customer Service

Work experience is also a feature of the eBusiness programme with students spending time in a business setting. This allows students to see the practical application of their learning and increases their employability skills.

Programme Progression 

 On completion of this programme learners will equipped to effectively carry out a range of office functions within any business organisation.

There is also the option of further education or training in such areas as digital marketing, web authoring, accountancy, business studies or progress to the level 6 Administration course in North Connaught College.

Entry Requirements  

 Education: No formal education or qualifications are required although applicants may have participated in primary and secondary education. Applicants will be expected to demonstrate a standard of knowledge, skill and competence equivalent to NFQ Level 4 when accessing this programme.

Aptitude: Applicants must have a motivation to learn, an interest in the subject and the ability to acquire the knowledge, skills and competencies set out in the course.

Previous Experience: Applicants must be able to demonstrate a broad range of knowledge, skills and competencies relevant to the course and be able to exercise initiative and independence when carrying out course activities.

Course Content  

Title Award Awarding Body
eBusiness Studies (5N1369) QQI
The Internet (5N1611) QQI
Web Authoring (5N1910) QQI
Bookkeeping Manual & Computerised (5N1354) QQI
Spreadsheet Methods (5N1977) QQI
Word Processing  (5N1358) QQI
Customer Service (5N0972) QQI
Work Experience (5N1356) QQI

Further Details    

Below is a more detailed description of each of the Components.

eBusiness Studies

Examine the growth and impact of eBusiness and explore the issues raised by this development.  Plan a digital marketing strategy and employ a range of digital marketing tools.  Investigate the security of data, networks and online payments.  Explain a range of e-applications which are currently used in business.

The Internet

Examine the development and growth of the Internet and the range of purposes for which it is used.   Use the Internet for a range of practical purposes such as sending emails, searching for, storing and retrieving information, file sharing and collaboration.  Investigate the hardware and software requirements to connect to the Internet for both home and business use.  Produce a web page in conjunction with the Web Authoring course.

Web Authoring

This module will allow learners to have the personal knowledge, skills and capacity to understand HTML (coding language) and CSS (design language for websites). The learner will understand the development of the Internet and the WWW from their humble beginnings.  Students will plan and create their own web pages.

 Bookkeeping Manual & Computerised

 Understand the key terminology associated with bookkeeping systems. Record financial information in both a paper based and a computerised system.  Use sales and purchases invoices, lodgement slips, cheques and bank statements to write up the sales book, purchases book, cash book, petty cash book and journal, post these to the relevant ledger accounts and extract a trial balance at the end of the period.  Prepare a bank reconciliation statement. Complete a VAT return in accordance with the requirements of the Revenue Commissioners.

 Spreadsheets

 This module will allow the learner to design, analyse and create various data formats and worksheet layout.  They will also create charts and graphics. Students will create their own spreadsheet based on a business in order to gain an understanding of how and when spreadsheets work.

 Word Processing  

Use Microsoft Word to create a range of documents. Apply a variety of text processing features including margins, line spacing, indenting text and paragraphs, borders and shading, numbering and bullets, tabs, tables mail merge and labels.  Use spell-check, thesaurus, find and replace, to produce high quality, error free documents.  Learn file management skills – creating folders, saving files in different formats, copying files and folders, renaming files.  Improve personal performance by using the help facility to solve word processing problems.

Customer Service

 The learner will gain a good understanding of all features of customer service including good first impressions, understanding and responding to customers’ needs.  They will also learn how to deal effectively with customers by improving their listening skills, the importance of positive body language and understanding the significance of working as part of a team.

Work Experience

Students must find work placement in a suitable business setting. Work-experience classes prepare the student to apply for work placement and future work by learning skills, producing a cover letter, CV and interview techniques. Students will also gain an understanding of their own skills and qualities, as well as how to document their learning during placement. The placement reinforces the skills learned at North Connaught College and aids the development of employability/transferable skills. This is an essential module for anybody wishing to prepare for or return to the workplace.